Managed Services
24/7 operation of your platforms and services against written service levels — monitoring, incidents, change, patching, backup and cost.
Moving a workload somewhere new is a project; running it to an agreed standard for years is a discipline. We take operational ownership of your environments — cloud, hybrid or on-premises — with a named team accountable to written service levels for availability, response and recovery, rather than a queue that forwards tickets to whoever might own the component.
Operations that only become visible when something breaks
Most estates are run across internal teams, incumbent suppliers and cloud providers, each reporting on its own slice. No one owns the end-to-end service, so an incident takes hours to assemble the right people, changes land without a rehearsed rollback, and the same failure returns every quarter because no one is funded to fix the cause rather than the symptom.
- Sev-one incidents with no single accountable owner
- Response times measured from ticket creation, not detection
- Patching and end-of-support backlogs growing faster than they close
- Backup jobs that pass until the day a restore is actually attempted
What we do
Monitoring & observability
Golden signals, service health and alerting tuned to your estate so pages mean something.
Incident & problem management
Round-the-clock triage, containment and escalation, with root cause tracked to closure.
Change & release management
Standard, normal and emergency change paths with rollback defined before anything ships.
Patch & lifecycle management
Scheduled patching, upgrade planning and end-of-support removal across the full estate.
Backup & recovery
Policy-driven backup with scheduled, evidenced restore tests rather than assumed recoverability.
Service reporting & governance
Monthly service levels, capacity, incidents, spend and a continuous improvement backlog.
How we engage
- 01
Transition
Inventory, runbooks, access, dependencies and known issues captured before responsibility moves — with shadow handling first.
- 02
Stabilize
Service levels agreed and instrumented, alert noise reduced, and the highest-risk gaps closed in the first ninety days.
- 03
Operate
24/7 monitoring, incident response, change and patching delivered against the agreed service levels.
- 04
Improve
A funded backlog of root-cause and automation work, reviewed monthly so repeat incidents fall rather than accumulate.
Common questions
- Do you take over an existing operations team?
- Yes. Transition starts with shadowing and knowledge capture, so no responsibility moves until the runbooks and access are proven.
- Can you run a mixed estate of cloud, hybrid and on-premises systems?
- Yes. One operating model and one service catalogue apply across all of them, with a single accountable owner per service.
- How do you handle vendors and cloud providers?
- We hold them to their own service levels on your behalf, so you see one accountable owner rather than several pointing at each other.